Withdrawal from the Contract
Your 14-day right of withdrawal and the model withdrawal form.
Right of unilateral withdrawal from the contract
The Buyer may unilaterally withdraw from the contract within 14 days without giving a reason.
To exercise the right of withdrawal, the Buyer must notify LIVMARK of the decision to withdraw before the deadline expires, by an unambiguous statement sent by post (LIVMARK d.o.o., Športska ulica 6A, 40000 Čakovec, Croatia) or by e-mail (info@livlock.eu), stating their full name, address, telephone number or e-mail address.
We will send you confirmation of receipt of the withdrawal notice by e-mail without delay.
The 14-day withdrawal period starts on the day the goods that are the subject of the contract are handed over to the Buyer, or to a third party designated by the Buyer who is not the carrier.
If the Buyer withdraws from this contract, LIVMARK d.o.o. undertakes to refund the money received, including delivery costs, without delay and no later than 14 days from the day the goods are returned to LIVMARK or proof is provided that the goods have been sent back.
The refund will be made using the same payment method used for the original payment. If the Buyer agrees to a different refund method, they bear no costs for the refund.
The Buyer must hand over or send the goods (to the address we provide) without undue delay and in any case no later than 14 days from the day the Buyer communicated the decision to withdraw.
The direct costs of returning the goods are borne by the Buyer.
The Buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
Copy the text below into an e-mail to info@livlock.eu or a letter to LIVMARK d.o.o., Športska ulica 6A, 40000 Čakovec, Croatia, and fill in your details:
To: LIVMARK d.o.o., Športska ulica 6A, 40000 Čakovec, Croatia, info@livlock.eu
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________________
Ordered on / received on: ____________________
Order number: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Signature of consumer (only if this form is notified on paper): ____________________
Date: ____________________
We use these details only to locate the order and process the withdrawal request.