Returns

Your right to withdraw within 14 days, how to return a product, and our warranty terms.

Returns

Before concluding the contract, the User has the opportunity to review the Terms of Use of livlock.eu, the notice under Article 57(1) of the Croatian Consumer Protection Act, and the notice of the User’s right to unilaterally withdraw from the contract, with the model withdrawal form under Article 61(1) and (2) of the Consumer Protection Act. Consumers in other EU member states enjoy the equivalent rights under Directive 2011/83/EU on consumer rights.

In accordance with Article 77(1) of the Consumer Protection Act, the User may unilaterally withdraw from the contract within 14 (fourteen) days of the goods being handed over to the Buyer, without giving a reason.

The User has no right to unilateral withdrawal if the service has been fully performed and performance began with the User’s express prior consent and confirmation that they were aware they would lose the right of withdrawal once the service was fully performed.

In accordance with Article 77(5) of the Consumer Protection Act, the User is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The returned product must be in its original packaging with its label, accompanying contents, invoice, user instructions and warranty card. LIVMARK d.o.o. determines the return conditions, including the percentage by which the refund is reduced due to diminished product value. The consumer bears the cost of returning the goods.

Right of return

Defects for which the Seller is not liable: the Seller is not liable for defects that were known to the Buyer at the time of concluding the contract or could not have remained unknown to them. Defects that a diligent person with the average knowledge and experience of a person of the same occupation and profession as the Buyer could easily notice during a normal inspection of the item are considered defects that could not have remained unknown to the Buyer.

That provision does not apply to contracts that a natural person, as Buyer, concludes outside their business or professional activity with a natural or legal person acting as Seller within their business or professional activity (consumer contracts).

The Seller is, however, also liable for defects the Buyer could easily have noticed if the Seller stated that the item had no defects or that it had certain properties or qualities.

Inspection of the item and visible defects

The Buyer must inspect the received item in the usual way, or have it inspected, as soon as this is possible in the normal course of events, and must notify the Seller of visible defects within eight days (immediately in the case of commercial contracts); otherwise they lose the right they are entitled to on that basis.

When the inspection is carried out in the presence of both parties, the Buyer must communicate objections regarding visible defects to the Seller immediately; otherwise they lose the right they are entitled to on that basis.

If the Buyer forwarded the item without transhipment, and the Seller knew or should have known at the time of concluding the contract about the possibility of such onward shipment, inspection of the item may be postponed until its arrival at the new destination, in which case the Buyer must notify the Seller of defects as soon as they could learn of them from their clients in the normal course of events.

In consumer contracts the consumer, as Buyer, is not obliged to inspect the item or have it inspected, but must notify the Seller of visible defects within two months of the day the defect was discovered.

Hidden defects

If, after the Buyer receives the item, it turns out that the item has a defect that could not have been discovered by a normal inspection on receipt, the Buyer must, on pain of losing the right, notify the Seller of the defect within two months of the day the defect was discovered (immediately in the case of commercial contracts).

The Seller is not liable for defects that appear more than two years after the item was handed over (six months in the case of commercial contracts). For the sale of used items the parties may agree a period of one year, and for commercial contracts an even shorter period. The periods above may be extended by contract.

Notice on submitting written consumer complaints

Under Article 10 of the Croatian Consumer Protection Act, the trader must allow consumers to submit written complaints, either at the point of sale or by post, fax or e-mail, and must reply within 15 days of receipt of the complaint.

In accordance with Article 10 of the Consumer Protection Act, we inform consumers that complaints about the quality of our services or products can be delivered in person at our business premises, where we will confirm receipt in writing without delay, or in writing by post to:

LIVMARK d.o.o.
Športska ulica 6A
40000 Čakovec, Croatia

or by e-mail to info@livlock.eu.

We will reply to your complaint in writing no later than 15 days from receipt. Please include your full name and an address for the reply.

LIVMARK will accept the return of defective or wrongly delivered goods at its own expense if the complaint is found to be justified and the Buyer has not affected the condition, damage or any defect of the goods.

In the case of a justified complaint, the cost of repairing the product or replacing it with a new product is, in certain cases, borne entirely by LIVMARK d.o.o.

Dispute resolution

The Seller and the Buyer will try to resolve any disputes by agreement and amicably; otherwise the court at the Seller’s registered office has jurisdiction.

The terms of business and of concluding distance contracts through means of distance communication are governed primarily by the Terms of Business and Use stated here, unless the contracting parties (Seller and Buyer) agree otherwise. The Terms of Business and Use are subject to the Croatian Consumer Protection Act and the Croatian Civil Obligations Act. Mandatory consumer-protection provisions of the Buyer’s country of residence within the EU remain unaffected.

By visiting www.livlock.eu you accept that national legislation governs the Terms of Use stated here. For all disputes that may arise from, or in any way relate to, your visit to www.livlock.eu or the products you purchased through www.livlock.eu, the competent court in Varaždin, Croatia, has jurisdiction, without prejudice to the consumer’s right to bring proceedings in their country of residence.

Rules for using the website, modification of the rules and severability: please read our other rules and guidelines carefully, such as the Privacy Policy published on this website. Those rules also apply during your visit to www.livlock.eu. LIVMARK d.o.o. reserves the right to change the website, the rules and these Terms of Use at any time. If any of the terms stated here is declared invalid, non-existent or unenforceable for any reason, that term will be severed from the others and will not affect the validity and enforceability of the remaining terms.

The European Commission’s online dispute resolution platform is available at ec.europa.eu/consumers/odr.

Right of withdrawal

The Buyer may unilaterally withdraw from the contract within 14 days without giving a reason.

To exercise the right of withdrawal, the Buyer must notify LIVMARK of the decision to withdraw before the deadline expires, by an unambiguous statement sent by post (LIVMARK d.o.o., Športska ulica 6A, 40000 Čakovec, Croatia) or by e-mail (info@livlock.eu), stating their full name, address, telephone number or e-mail address. See the Withdrawal from the contract page for details and the model form.

Warranty

The warranty period is stated for each product. If no warranty period is stated, the product or service is not subject to a warranty.

The warranty period starts on the day the product is delivered. We reserve the right to repair the product in the event of a fault during the warranty period.

Contact

For information, feedback, complaints and any other notice, customers can reach the Seller at: